Due to the perishable nature of our sweets, we do not accept returns.
If the product is heavily damaged during transit, customers must report the issue within 24 hours of delivery.
A clear unboxing video must be recorded and shared via WhatsApp showing the sealed package being opened and the damaged condition. Without proper video proof, refund requests will not be considered.
Refunds will only be issued if the product is confirmed to be heavily damaged and unsuitable for consumption.
Refunds will be processed to the customer's preferred payment method under approved circumstances.